You can make as many template responses as you need, then using the dropdown selection just select which response you want to use and send the message to the buyer

If the message from the buyer relates to an order they have placed, the full order details are shown alongside their message, including dispatch details, tracking numbers etc

Full message history between the buyer and seller is shown on the inbox message page

Using tags we can make your reply process a lot faster, First Name, Last Name, Tracking Number etc auto fills dynamically from the order details at the click of a button

All you messages and orders will automatically sync into the app every hour, but you can also do a manual sync to check for any further new messages or orders